Privacy Policy
The Battery privacy policy in India describes how staff handle personal data when providing battery services. It details the kinds of information staff gather from battery devices, user accounts, and support requests in India. This policy complies with the requirements of the Digital Personal Data Protection Act, known as the DPDP Act.
Content
Table of Content
The privacy policy contains 10 sections. Each section describes a specific aspect of data management related to battery services in India.
- Who reads the policy and why;
- Data collected from batteries;
- Device identifiers and performance records;
- Personal details linked to accounts;
- Collection methods and consent requests;
- Reasons for processing battery information;
- Organisations that receive shared data;
- Storage duration and deletion rules;
- User rights, consent withdrawal and complaint channels;
- Rules for children's personal information, policy amendments and contact details.
Data Collection
Batery gathers data in India from batteries, connected devices, and users of its services. Employees record battery performance, device identifiers, and details that users provide through these services.
Battery and connected device data
Batery India gathers technical data from batteries and linked devices during standard operation.
- Battery serial number and unit identifier;
- Charge level, voltage readings, and temperature records;
- Fault codes and diagnostic logs from the battery unit;
- Application usage frequency and session duration;
- Device operating system version and firmware build;
- Internet Protocol address and connection timestamps;
- Bluetooth or network connection details.
Personal data linked to battery services
A battery account relies on six types of data: account information, transaction records, usage history, charge and discharge cycles, maintenance logs, and performance metrics. These categories support various related transactions.
- Full name and contact number;
- Email address and billing address;
- Vehicle registration and model details;
- Purchase records and warranty documentation;
- Support messages and uploaded documents;
- Identity details submitted for account verification.
Collection methods and consent notices
Batery gathers personal data in six ways. Under the DPDP Act, Batery must provide notice each time it collects data or requests consent.
- App collection. Open the Batery application and review the privacy notice displayed at the data submission step;
- Connected device data. Link a battery device to receive a separate notice listing every data category and processing purpose;
- Support channel submission. Submit a query through the support channel. Read the notice displayed at that step first;
- Consent characteristics. Provide free, specific, informed, and unambiguous agreement for each stated purpose;
- Language selection. Choose Hindi or English from the available language options on the notice screen;
- Withdrawal information. Access the account settings page and select the relevant permission to withdraw consent at any time.
How Batery Uses Personal Data
In India, staff use battery-related personal data to activate accounts and handle warranty requests, as required by the Digital Personal Data Protection Act, 2023.
Purposes for processing battery information
Batery gathers personal data related to batteries. Staff members use this data for eight specific purposes, all of which help maintain and operate battery services in India.
- Service activation: Register battery devices and activate associated applications;
- Diagnostics: Identify technical faults and analyse battery performance records;
- Maintenance alerts: Notify users about scheduled servicing and required updates;
- Warranty handling: Process warranty claims and verify purchase documentation;
- Billing: Generate invoices and record transactions in Indian Rupees (INR);
- Service improvement: Analyse usage data to refine battery performance reporting;
- Security monitoring: Detect and flag unauthorised access to battery accounts;
- Legal compliance: Meet obligations under applicable Indian data protection legislation.
Children's data and guardian consent
The Digital Personal Data Protection Act in India regulates handling of children's personal data, detailing consent procedures, data collection limits, and guardians' rights.
- Age threshold applies to individuals below 18 years;
- Batery requires verifiable guardian consent prior to data collection;
- The DPDP Act prohibits behavioural monitoring directed at children;
- Targeted advertising directed at children is also prohibited under the same Act;
- Guardians hold rights to access and correction of stored records.
Transfer of Personal Data
Batery provides battery-related data to service providers and designated recipients, and may also grant Indian authorities access if required by law. All disclosures are made in accordance with Indian data protection regulations.
Data sharing with service providers
Batery shares personal data with external organisations. Each organisation receives only the information necessary for its specific role in battery-related services.
| Recipient category | Types of data shared | Purpose of sharing |
|---|---|---|
| Repair partners | Battery serial number, fault codes, service history | Diagnosing faults and completing physical repair work |
| Technical processors | Device identifiers, firmware version, diagnostic records | Processing performance data and resolving technical issues |
| Payment processors | Billing address, transaction amount in INR, account reference | Completing payments for services and warranty claims |
| Authorised support providers | Name, contact number, support messages | Responding to service requests and warranty queries |
Legal disclosures in India
Indian law sets rules about when people must give their data to authorities, courts, and regulators.
- Disclosure to public authorities, courts, or regulators in India follows a direct lawful request;
- Disputes and fraud prevention activities require limited sharing with relevant Indian bodies;
- Lawfully required sharing under Indian law takes place strictly within the scope that applicable statutes permit.
Data Security
Batery applies technical and organisational measures to safeguard personal data in India. Users retain rights over their stored records and may manage their consent. Users may also submit complaints.
User access and correction rights
In India, the Digital Personal Data Protection Act grants rights to data principals. The law enables individuals to take action on their stored records.
- Request a summary. Submit a formal request to receive a full summary of all personal data stored by Batery;
- Identify processors and recipients. Ask for the identities of all processors and organisations that received personal data;
- Correct inaccurate details. Submit a correction request for any personal data that contains errors;
- Complete incomplete records. Request the addition of missing information to existing personal data entries;
- Update outdated information. Submit a request to replace outdated personal data with current details;
- Erase eligible data. Request the removal of personal data no longer tied to an active processing purpose;
- Nominate another person. Designate another individual to exercise data access rights on the user's behalf.
Consent withdrawal and complaints
An individual may withdraw consent or submit a grievance. To do so, they must follow the procedures outlined in India's Digital Personal Data Protection Act. Each procedure grants the user a specific legal right.
- Open settings. Go to the account or application privacy settings page;
- Select permission. Locate the relevant processing permission and tap the withdrawal option;
- Submit the request. Confirm the withdrawal through the same method used to grant consent;
- Check processing status. Verify which processing activities stop on withdrawal and which continue under a legal retention requirement;
- Contact the grievance officer. Send an unresolved complaint to the designated privacy representative within India;
- Escalate to the Board. File a formal complaint with the Data Protection Board of India.
Data Storage Duration
Indian law requires individuals to retain records for at least the regulatory minimum periods. If these periods change, users must assess their data use accordingly. Data must be kept until unresolved disputes are concluded.
Data retention and deletion periods
Batery sets retention periods for each data category according to its use and deletes all records about batteries in India when a specific event occurs.
| Data category | Typical retention basis | Deletion trigger |
|---|---|---|
| Battery logs | Duration of active device registration | Device deregistration or account closure |
| Device data | Period of active application use | Application uninstall confirmed by user |
| Account data | Validity of registered account | Account deletion request verified |
| Warranty and billing records | 7 years per Indian tax and consumer rules | Expiry of statutory retention period |
| Support records | 3 years from ticket resolution | Retention period end with no open dispute |
Privacy policy updates and contact details
Battery updates this notice as necessary. The company includes contact information, allowing individuals to submit their requests.
- The effective date of each revision appears at the top of the updated notice;
- Batery publishes a description of material changes on the application and website;
- The revised notice replaces all earlier versions on the same page;
- A dedicated privacy email address accepts rights requests and complaints;
- A grievance officer appointed under Indian law handles unresolved complaints from India.**